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var(--lk-control-bar-height))}.lk-grid-layout-wrapper{flex-direction:column;align-items:center}.lk-focus-layout-wrapper{align-items:stretch}.lk-video-conference{position:relative;display:flex;align-items:stretch;height:100%}.lk-video-conference-inner{display:flex;flex-direction:column;align-items:stretch;width:100%}.lk-settings-menu-modal{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);background:var(--lk-bg);padding:1rem;display:flex;flex-direction:column;align-items:center;gap:.5rem;padding:.75rem 1.25rem;background-color:var(--lk-bg);border:1px solid var(--lk-border-color);border-radius:var(--lk-border-radius);box-shadow:var(--lk-box-shadow);min-width:50vw;min-height:50vh;max-width:100%;max-height:100%;overflow-y:auto}:root{--video-bg-primary: #1e1e1e;--video-bg-secondary: #2d2d2d;--video-bg-tertiary: #3a3a3a;--video-bg-dark: #121212;--video-text-primary: #ffffff;--video-text-secondary: #a0a0a0;--video-accent: #3b82f6;--video-danger: #ef4444;--video-border: 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var(--video-border)!important;display:flex;gap:8px}.lk-chat-form-input{background:var(--video-bg-secondary)!important;border:none!important;border-radius:20px!important;padding:10px 16px!important;color:#fff!important;flex:1}.lk-chat-form-input:focus{outline:none!important;background:#404040!important}.lk-chat-form-button{background:var(--video-accent)!important;border-radius:50%!important;width:40px!important;height:40px!important;display:flex;align-items:center;justify-content:center;padding:0!important}@media (max-width: 768px){.video-modal-content{width:100%!important;height:100dvh!important;max-width:100%;border-radius:0;border:none}.modern-toolbar{bottom:16px;padding:6px 12px;gap:8px;width:90%;justify-content:space-between;flex-wrap:nowrap;overflow-x:auto}.tool-btn{width:36px;height:36px}.sidebar-panel{position:fixed;top:0;bottom:0;left:0;right:0;width:100%;height:100dvh;z-index:2000}.video-header{padding:0 16px}.session-timer{display:none}}.panel-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;z-index:1000;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.app-side-panel{position:fixed;top:0;right:-450px;width:450px;height:100vh;background:var(--color-surface);box-shadow:-5px 0 25px #0000001a;z-index:1001;transition:right .3s cubic-bezier(.4,0,.2,1);display:flex;flex-direction:column;border-left:1px solid var(--color-border)}.app-side-panel.open{right:0}.panel-header{padding:20px;border-bottom:1px solid var(--color-border);display:flex;justify-content:space-between;align-items:center;background:var(--color-bg-tertiary)}.header-title{display:flex;flex-direction:column;gap:4px}.header-title h2{margin:0;font-size:1.25rem;color:var(--color-text-primary)}.source-badge{display:inline-flex;align-items:center;gap:4px;font-size:.75rem;background:#3b82f6;color:#fff;padding:2px 8px;border-radius:12px;width:fit-content}.panel-content{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:24px}.section h3{font-size:.9rem;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-muted);margin-bottom:12px;border-bottom:1px solid var(--color-border);padding-bottom:8px}.fields-grid{display:grid;gap:16px}.field-item label{display:block;font-size:.8rem;color:var(--color-text-secondary);margin-bottom:4px}.field-item p{margin:0;color:var(--color-text-primary);font-weight:500}.attachment-item{display:flex;align-items:center;gap:8px;padding:10px;background:var(--color-bg-primary);border-radius:8px;border:1px solid var(--color-border)}.attachment-item span{flex:1;color:var(--color-text-primary);font-size:.9rem}.view-link{color:#60a5fa;text-decoration:none;font-size:.85rem}.panel-footer{padding:20px;background:var(--color-bg-tertiary);border-top:1px solid var(--color-border)}.panel-footer h4{margin:0 0 12px;font-size:.9rem;color:var(--color-text-secondary)}.workflow-buttons{display:flex;gap:10px}.wf-btn{flex:1;padding:10px;border:none;border-radius:6px;font-weight:600;cursor:pointer;transition:all .2s}.wf-btn.approve{background:#059669;color:#fff}.wf-btn.approve:hover{background:#047857}.wf-btn.reject{background:#dc2626;color:#fff}.wf-btn.reject:hover{background:#b91c1c}.wf-btn.request-info{background:#d97706;color:#fff}.wf-btn.request-info:hover{background:#b45309}.wf-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0009;display:flex;justify-content:center;align-items:center;z-index:2002;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);animation:fadeIn .2s ease-out}.wf-modal-content{background:var(--color-surface);width:90%;max-width:500px;border-radius:12px;border:1px solid var(--color-border);box-shadow:0 20px 25px -5px #0000001a;overflow:hidden}.wf-modal-header{padding:16px 20px;border-bottom:1px solid var(--color-border);display:flex;justify-content:space-between;align-items:center;background:var(--color-bg-tertiary)}.wf-modal-header h3{margin:0;color:var(--color-text-primary);font-size:1.1rem}.wf-modal-body{padding:20px;display:flex;flex-direction:column;gap:20px}.form-group label{display:block;margin-bottom:8px;color:var(--color-text-secondary);font-size:.9rem}.form-group textarea{width:100%;background:var(--color-bg-primary);border:1px solid var(--color-border);border-radius:8px;color:var(--color-text-primary);padding:12px;font-family:inherit;resize:vertical}.form-group textarea:focus{outline:none;border-color:#3b82f6}.file-upload-box{border:2px dashed var(--color-border);border-radius:8px;padding:20px;text-align:center;transition:border-color .2s}.file-upload-box:hover{border-color:var(--color-text-secondary)}.file-trigger{display:flex;flex-direction:column;align-items:center;gap:8px;cursor:pointer;color:var(--color-text-muted)}.wf-modal-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:10px}.btn-cancel{background:transparent;border:1px solid var(--color-border);color:var(--color-text-secondary);padding:8px 16px;border-radius:6px;cursor:pointer}.btn-submit{background:#3b82f6;border:none;color:#fff;padding:8px 20px;border-radius:6px;font-weight:500;cursor:pointer}.btn-submit:hover{background:#2563eb}.dashboard{min-height:100vh;background:var(--color-bg-primary)}.dashboard-header{background:var(--gradient-dark);border-bottom:1px solid var(--color-border);padding:var(--spacing-sm) 0;box-shadow:var(--shadow-lg);position:sticky;top:0;z-index:100}.header-content{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-lg)}.header-left h1{margin-bottom:var(--spacing-xs);font-size:var(--font-size-2xl);background:var(--gradient-primary);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.header-left p{margin:0;font-size:var(--font-size-sm)}.header-right{display:flex;align-items:center;gap:var(--spacing-lg)}.user-info{display:flex;align-items:center;gap:var(--spacing-md);padding:var(--spacing-sm) var(--spacing-md);background:#0000000d;border-radius:var(--radius-md);border:1px solid var(--color-border)}.user-name{font-weight:600;margin:0;font-size:var(--font-size-sm)}.user-role{margin:0;font-size:var(--font-size-xs)}.dashboard-main{padding:var(--spacing-md);height:calc(100vh - 60px);overflow:hidden}.dashboard-grid{display:grid;grid-template-columns:250px 1fr 300px;grid-template-rows:auto 1fr;gap:var(--spacing-md);height:100%}.dashboard-section{animation:fadeIn .5s ease-out;height:100%}.dashboard-section.full-width{grid-column:span 1}.section-counter{grid-column:1;grid-row:1}.section-ticket{grid-column:1;grid-row:2}.section-main{grid-column:2;grid-row:1 / -1;display:flex;flex-direction:column;gap:var(--spacing-md)}.section-stats{grid-column:3;grid-row:1 / -1;overflow-y:auto}.dashboard-loading{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:var(--spacing-lg)}.spinner-large{width:60px;height:60px;border:4px solid var(--color-border);border-top-color:var(--color-primary);border-radius:50%;animation:spin 1s linear infinite}@media (max-width: 768px){.header-content{flex-direction:column;align-items:flex-start}.header-right{width:100%;justify-content:space-between}.dashboard-grid{grid-template-columns:1fr}.user-info{flex:1}}:root{--color-primary: #6366f1;--color-primary-dark: #4f46e5;--color-primary-light: #818cf8;--color-secondary: #8b5cf6;--color-accent: #10b981;--color-warning: #f59e0b;--color-danger: #ef4444;--gradient-primary: linear-gradient(135deg, #667eea 0%, #764ba2 100%);--gradient-success: linear-gradient(135deg, #10b981 0%, #059669 100%);--gradient-warning: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);--gradient-danger: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);--gradient-dark: linear-gradient(135deg, #ffffff 0%, #f1f5f9 100%);--color-bg-primary: #f8fafc;--color-bg-secondary: #ffffff;--color-bg-tertiary: #f1f5f9;--color-surface: #ffffff;--color-surface-hover: #f8fafc;--color-text-primary: #0f172a;--color-text-secondary: #475569;--color-text-muted: #94a3b8;--color-border: #e2e8f0;--spacing-xs: .25rem;--spacing-sm: .5rem;--spacing-md: 1rem;--spacing-lg: 1.5rem;--spacing-xl: 2rem;--spacing-2xl: 3rem;--radius-sm: .375rem;--radius-md: .5rem;--radius-lg: .75rem;--radius-xl: 1rem;--radius-full: 9999px;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1);--shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .1);--shadow-glow: 0 0 20px rgba(99, 102, 241, .3);--font-family: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-size-xs: .75rem;--font-size-sm: .875rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.25rem;--font-size-2xl: 1.5rem;--font-size-3xl: 1.875rem;--font-size-4xl: 2.25rem;--transition-fast: .15s ease-in-out;--transition-base: .25s ease-in-out;--transition-slow: .35s ease-in-out}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-family);background:var(--color-bg-primary);color:var(--color-text-primary);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}#root{min-height:100vh}h1,h2,h3,h4,h5,h6{font-weight:700;line-height:1.2;margin-bottom:var(--spacing-md)}h1{font-size:var(--font-size-4xl)}h2{font-size:var(--font-size-3xl)}h3{font-size:var(--font-size-2xl)}h4{font-size:var(--font-size-xl)}h5{font-size:var(--font-size-lg)}h6{font-size:var(--font-size-base)}p{margin-bottom:var(--spacing-md)}.container{width:100%;max-width:1400px;margin:0 auto;padding:0 var(--spacing-lg)}.card{background:var(--color-surface);border-radius:var(--radius-lg);padding:var(--spacing-xl);box-shadow:var(--shadow-lg);border:1px solid var(--color-border);transition:all var(--transition-base)}.card:hover{box-shadow:var(--shadow-xl);transform:translateY(-2px)}.card-glass{background:#ffffffb3;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.5)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--spacing-sm);padding:var(--spacing-md) var(--spacing-xl);border-radius:var(--radius-md);font-weight:600;font-size:var(--font-size-base);border:none;cursor:pointer;transition:all var(--transition-base);text-decoration:none;white-space:nowrap}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--gradient-primary);color:#fff;box-shadow:var(--shadow-md)}.btn-primary:hover:not(:disabled){box-shadow:var(--shadow-glow);transform:translateY(-2px)}.btn-success{background:var(--gradient-success);color:#fff;box-shadow:var(--shadow-md)}.btn-success:hover:not(:disabled){box-shadow:0 0 20px #10b9814d;transform:translateY(-2px)}.btn-warning{background:var(--gradient-warning);color:#fff;box-shadow:var(--shadow-md)}.btn-warning:hover:not(:disabled){box-shadow:0 0 20px #f59e0b4d;transform:translateY(-2px)}.btn-danger{background:var(--gradient-danger);color:#fff;box-shadow:var(--shadow-md)}.btn-danger:hover:not(:disabled){box-shadow:0 0 20px #ef44444d;transform:translateY(-2px)}.btn-secondary{background:var(--color-surface);color:var(--color-text-primary);border:1px solid var(--color-border)}.btn-secondary:hover:not(:disabled){background:var(--color-surface-hover)}.btn-lg{padding:var(--spacing-lg) var(--spacing-2xl);font-size:var(--font-size-lg)}.btn-sm{padding:var(--spacing-sm) var(--spacing-md);font-size:var(--font-size-sm)}.badge{display:inline-flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-xs) var(--spacing-md);border-radius:var(--radius-full);font-size:var(--font-size-xs);font-weight:600;text-transform:uppercase;letter-spacing:.05em}.badge-primary{background:#6366f133;color:var(--color-primary-light);border:1px solid var(--color-primary)}.badge-success{background:#10b98133;color:var(--color-accent);border:1px solid var(--color-accent)}.badge-warning{background:#f59e0b33;color:var(--color-warning);border:1px solid var(--color-warning)}.badge-danger{background:#ef444433;color:var(--color-danger);border:1px solid var(--color-danger)}.input{width:100%;padding:var(--spacing-md);background:var(--color-bg-secondary);border:1px solid var(--color-border);border-radius:var(--radius-md);color:var(--color-text-primary);font-size:var(--font-size-base);font-family:var(--font-family);transition:all var(--transition-base)}.input:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px #6366f11a}.input::placeholder{color:var(--color-text-muted)}.label{display:block;margin-bottom:var(--spacing-sm);font-weight:600;font-size:var(--font-size-sm);color:var(--color-text-secondary)}.grid{display:grid;gap:var(--spacing-lg)}.grid-2{grid-template-columns:repeat(auto-fit,minmax(300px,1fr))}.grid-3{grid-template-columns:repeat(auto-fit,minmax(250px,1fr))}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.justify-center{justify-content:center}.gap-sm{gap:var(--spacing-sm)}.gap-md{gap:var(--spacing-md)}.gap-lg{gap:var(--spacing-lg)}.text-center{text-align:center}.text-muted{color:var(--color-text-muted)}.text-secondary{color:var(--color-text-secondary)}.mb-0{margin-bottom:0}.mb-sm{margin-bottom:var(--spacing-sm)}.mb-md{margin-bottom:var(--spacing-md)}.mb-lg{margin-bottom:var(--spacing-lg)}.mb-xl{margin-bottom:var(--spacing-xl)}.mt-0{margin-top:0}.mt-sm{margin-top:var(--spacing-sm)}.mt-md{margin-top:var(--spacing-md)}.mt-lg{margin-top:var(--spacing-lg)}.mt-xl{margin-top:var(--spacing-xl)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes slideIn{0%{transform:translate(-100%)}to{transform:translate(0)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.animate-fadeIn{animation:fadeIn var(--transition-base) ease-out}.animate-pulse{animation:pulse 2s cubic-bezier(.4,0,.6,1) infinite}.animate-spin{animation:spin 1s linear infinite}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--color-bg-secondary)}::-webkit-scrollbar-thumb{background:var(--color-border);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--color-surface-hover)}@media (max-width: 768px){:root{--font-size-4xl: 1.875rem;--font-size-3xl: 1.5rem;--font-size-2xl: 1.25rem}.container{padding:0 var(--spacing-md)}.card{padding:var(--spacing-lg)}.grid-2,.grid-3{grid-template-columns:1fr}}